Last updated: 26 September 2026
1. About these terms
These Terms of Service apply to your use of the Strait Line Driving School website, online booking service, student portal and related services. By using the website, submitting a booking request, using a portal account or purchasing a lesson or lesson package, you agree to these terms.
2. Our services
Strait Line Driving School provides driving lessons and related driver-training services in Gibraltar. Lesson availability depends on instructor schedules and available vehicles. Prices and services shown on the website may be updated from time to time.
3. Booking a lesson
- You must provide accurate information when booking.
- A booking request is not confirmed until it is accepted by an instructor or Strait Line Driving School.
- Payment instructions are provided after confirmation.
- We may decline or cancel a booking where the requested time is unavailable, information is inaccurate, or there is another legitimate reason the lesson cannot be provided.
4. Lesson packages
Where offered, customers may purchase multi-lesson packages such as 10 or 20 lessons. Package lessons may be scheduled through the booking system subject to instructor availability. A package payment covers the number of lessons included in that package.
5. Payment
Payment methods may include online payment and cash where offered. If cash is selected, the system may record the cash payment selection and the customer must follow the payment instructions supplied, including paying the instructor at the start of the lesson where stated.
Online payments are processed by the payment provider used by the website. We do not intend to store full payment-card details on our own website.
6. Promotional discounts
Promotional codes are subject to the conditions of the promotion. A first-lesson promotion may be limited to eligible new customers and one use per customer. We may check booking information to determine whether a promotional code has already been used.
7. Cancellations and changes
Please contact us as soon as possible if you need to cancel or change a lesson. Replacement appointments depend on availability. Where a cancellation or missed lesson occurs without sufficient notice, any applicable charge will be determined by the booking conditions communicated at the time.
We may need to rearrange a lesson because of instructor availability, vehicle problems, weather, safety concerns, illness or circumstances outside our reasonable control. Where reasonably possible, an alternative appointment will be offered.
8. Punctuality and missed lessons
Please arrive at the agreed meeting point on time. If you arrive late, the lesson may still finish at the scheduled time. Failure to attend without contacting us may be treated as a missed lesson.
9. Licence and safety requirements
You are responsible for having the appropriate valid licence or provisional licence and identification required for your lesson. You must follow your instructor's reasonable safety instructions and applicable road traffic laws.
10. Student portal
Students may receive login details after a booking has been confirmed. Keep your username and password confidential and tell us promptly if you believe your account has been accessed by someone else. Portal access must not be shared.
11. Instructor portal
Instructor portal access is restricted to authorised instructors. Instructors must protect their login credentials and keep student and booking information confidential.
12. Google Calendar integration
Where an instructor connects Google Calendar, the instructor authorises the website to access the calendar information permitted by Google's authorisation screen. The integration may use calendar availability to help prevent double-booking and may create, update or remove lesson events associated with bookings.
13. Website availability
We aim to keep the website and booking system available and accurate, but cannot guarantee uninterrupted availability. Temporary interruptions may occur because of maintenance, hosting issues, technical faults or circumstances outside our reasonable control.
14. Intellectual property
Unless otherwise stated, the Strait Line Driving School name, logo, graphics, website content and original materials are owned by or used with permission by Strait Line Driving School. They must not be copied or commercially reused without permission.
15. Complaints
Please contact us first if you have a complaint so we have an opportunity to investigate and resolve it. Please provide your name, booking details and a description of the issue.
16. Changes to these terms
We may update these terms from time to time. The latest version will be published on this page with the update date.
17. Governing law
These terms are intended to be governed by the laws applicable in Gibraltar, subject to any mandatory consumer rights or other legal protections that apply to you.